At Aqueva, we take pride in delivering your luxury sanitaryware and kitchen sinks with care and efficiency. Please read our shipping policy for important details regarding the handling and delivery of your orders.
Shipping Times
Delivery Time: We strive to deliver your order within 5-10 business days from the date of purchase.
Processing Time: Orders are processed within 1-2 business days. Please note that orders placed on weekends or public holidays will be processed the next business day.
Shipping Rates
Free Shipping: We are delighted to offer free shipping on all orders within India. No additional charges will be applied at checkout.
Order Tracking: Once your order is shipped, you will receive tracking details via WhatsApp on the phone number provided during checkout. This message will include a link to track your package in real time.
Delivery Conditions
Signature Required: For your security, all deliveries require a signature upon receipt.
Delivery Attempts: If you are unavailable during delivery, our courier will attempt up to three times. If all attempts fail, the package will be returned to us, and we will contact you to arrange redelivery.
Courier Services:We partner with trusted courier services to ensure that your orders are delivered safely and on time.
Shipping Restrictions
Deliveries to P.O. Boxes or APO/FPO addresses are not supported.
Deliveries to certain remote areas may take longer than the estimated time.
Damaged or Lost Items
Damaged Items: If your order arrives damaged, please contact us immediately at aquevasanitary@gmail.com with photos of the damage. We will promptly arrange a replacement or refund.
Lost Items: In the rare case that your package is lost in transit, reach out to us, and we will coordinate with the courier to resolve the issue swiftly.
Policy Updates
We reserve the right to modify this shipping policy at any time. Any updates or changes will be posted on this page.
For further inquiries or assistance, feel free to contact us:
Email: aquevasanitary@gmail.com
Phone: +91 9982092145
Thank you for choosing Aqueva! We are committed to providing you with exceptional service and quality products.
